Shipping & Returns

 

Shipping

+ We offer global free shipping on all orders over $200. Enter code FREESHIPPING at checkout to enjoy it.

+ All orders are usually processed in 4-5 business days. We ship by Canada Post Airmail from Montreal (Canada).

+ Shipping to the United States and Canada generally takes 6-10 days.

+ International orders may take up to two weeks (Europe) or three (rest of the world).

+ Occasionally there may be hold-ups at customs resulting in longer shipping times. Please know this is out of our control. We thank you in advance for your patience.

+ Any customs fees or taxes are the responsibility of the buyer.

 

Returns 

+ Due to the nature of our products we can not accept returns.

+ Please keep in mind that the natural ingredients in our products tend to cause have variations from batch to batch (slight changes in color for example).

+ We will offer a replacement or a shop credit for certain circumstances.

+ Please send us an email (hello@luxcey.com) with any concerns about your purchase. We will do our best to make you happy with your purchase.